Orders and Return policy
Shipping Costs and Methods
a) Spain (Iberian Peninsula):
- Standard shipping service:
The shipping costs are € 4.99 VAT included, with delivery period of 1 to 2 calendar days (excluding Saturdays, Sundays and holidays). - Express delivery service:
The shipping costs are € 7.99 including VAT, with a delivery time of 24 hours (excluding Saturdays, Sundays and holidays) for orders placed before 12:00 AM. For orders placed after this time, the courier service does not guarantee the order to be delivered on the next day. - Free shipping:
Free shipping for orders over € 100. Delivery period of 1 to 2 calendar days (excluding Saturdays, Sundays and public holidays).
b) Balearics:
Shipping costs from € 8,78 VAT included, increasing depending on weight. The delivery time is 2 to 3 calendar days (excluding Saturdays, Sundays and holidays).
c) For shipments to Canary Islands (Air):
Shipping costs from € 7,26, increasing depending on weight. The delivery time is 4 to 5 calendar days (excluding Saturdays, Sundays and holidays).
d) For shipments to Ceuta, Melilla and Andorra:
Shipping costs from € 6, increasing depending on weight. The delivery time is 4 to 5 calendar days (excluding Saturdays, Sundays and holidays).
e) For shipments to Portugal (except islands): Delivery in 48/72 hours:
Shipping costs from € 7,50 VAT included,with delivery time of 24/48 hours (excluding Saturdays, Sundays and holidays).
The cost of the shipments is variable, depending on the country of delivery. The delivery time is 5 to 7 calendar days (excluding Saturdays, Sundays and holidays).
f) For all other shipments:
Consult (atencionalcliente@tdtprofesional.com)
You can estimate the shipping cost of the products introduced in the shopping cart in the following link:
Costumer Rights and Return Policy
Costumers will have a period of 14 days since product arrivals to cancel contract and return product. The costumer shall communicate TDTprofesional, within stipulated period, using any means allowed by law, your right and desire to rescind contract.
If the returned product shows some damage, TDTprofesional will charge costs of replacement or repairing, except in cases wherein the acquired product has a manufacturer´s warranty. In this case, costumer shall follow the procedures and conditions indicated by manufacturer.
Costumers can return any product which was purchased at TDTprofesional website, since product package was preserved and perfect conditions, otherwise items will be devaluated. In this case, TDTprofesional will return the paid amount by reimbursement in credit card or by bank transfer to an account indicated by customer. The return costs shall be a costumer responsibility.
TDTprofesional will not admit self-charging sending, except cases in which the return was given by any sending error made by us. In this case, we kindly ask you to contact our costumer service department.
If delivered product was different from requested, in reason of some error made by TDTprofesional, this will be removed, and the correct product will be sent with no additional costs.
To make a return it will be necessary to fill out the return form (RMA). Once received the request, we will contact the customer, pointing the steps to make the return. The package must be delivered to a Correos post office, identified with the label received by email, which must be printed and pasted on the outside of the package.
Return & warranty management (RMA) form
For any incident related to product returning, you can get in contact with our customer service by email: atencionalcliente@tdtprofesional.com
