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Return & warranty management(RMA)

Costumers will have a period of 14 days since product arrivals to cancel contract and return product. The costumer shall communicate TDTprofesional, within stipulated period, using any means allowed by law, your right and desire to rescind contract.

 

If the returned product shows some damage, TDTprofesional will charge costs of replacement or repairing, except in cases wherein the acquired product has a manufacturer´s warranty. In this case, costumer shall follow the procedures and conditions indicated by manufacturer.

 

Costumers can return any product which was purchased at TDTprofesional website, since product package was preserved and perfect conditions, otherwise items will be devaluated. In this case, TDTprofesional will return the paid amount by reimbursement in credit card or by bank transfer to an account indicated by customer. The return costs shall be a costumer responsibility.

 

TDTprofesional will not admit self-charging sending, except cases in which the return was given by any sending error made by us. In this case, we kindly ask you to contact our costumer service department.

 

To make a return it will be necessary to fill out the return form (RMA). Once received the request, we will contact the customer, pointing the steps to make the return. The package must be delivered to a Correos post office, identified with the label received by email, which must be printed and pasted on the outside of the package.

 

If delivered product was different from requested, in reason of some error made by TDTprofesional, this will be removed, and the correct product will be sent with no additional costs.

 

1. RMA request form

To process a refund, replacement, repair or warranty management, you must complete an RMA form.

 

 
 

2. RMA request validation

If everything is in order we will contact you to arrange the shipment of goods .

 

For any incident related to product returning, you can get in contact with our customer service by email: atencionalcliente@tdtprofesional.com

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